Tips for Assistance When Your Flight has Been Delayed or CancelLed

In the travel industry, we all know that things can happen when you are on the go and that nothing in travel is certain. On occasion, the weather or other challenges can make it difficult, if not impossible, to stay on schedule. When a delay or a cancellation does occur, our goal is to get you to your destination safely and as quickly as possible.

In some cases, when a flight cancels , it is the airline's responsibility to rebook you on the next available flight to your destination or find alternative routes to get you where you need to go. This is also the case when your connecting flight is delayed which will cause you to miss your next flight.  If your flight is delayed or canceled, follow these steps and avoid additional stress or inconvenience.

  • Proceed to an airline agent and request for help with your reservations.
  • If the airlines have not been able to assist you, contact our office from Monday-Friday 8AM-11PM at  (301)248-8898
  • Contact the Airline Reservations.

During busy travel times, there may be more customers waiting to be accommodated than there are open seats on the next flight. The airlines manages these situations by creating a standby list. ( TIP: You can add your name on the Standby-By List on a Self-Service kiosk  at some airports, or with an airline agent. ) Here's what to expect at the gate if you are standing by for a flight:

  • Customer-service agents will board passengers who have been previously confirmed reservations and reserved seats.
  • About 15 minutes before departure, if seats are available, agents will begin to call standby passengers.
  • After the last standby passenger boards and the door at the gate is closed, agents need 5 to 10 minutes to finish up their work for that flight. Afterwards, they will move all unaccommodated passengers, in order, to the stand by list of the next flight. They will make an announcement about that flight's gate and the scheduled departure time.


If your trip can be rescheduled, postponing or canceling may be an attractive alternative to waiting for an indeterminate length of time.'

  • If you decide to travel at a later date, contact us at (301)248-8898 as soon as possible for details on how to reuse your ticket. Generally, tickets must be used no later than one year from the date of purchase. Some changes may require a fee and/or an additional fare  payment
  • If your originally scheduled flight was canceled and you decide not to travel, you can receive a full refund. To arrange for a refund, contact our office.


When bad weather causes a flight cancellation or a delay stretched overnight, the airlines may be able to help defray some unexpected expenses. A "distressed-passenger rate" voucher - good for a discounted rate at an approved local hotel - maybe available through customer service agents to help alleviate the additional cost. The discounted hotel rate and incidental charges (such as meals, telephone calls, transportation, etc.) are not covered by the airlines and are at the traveler's expense.


We recommend that all travelers purchase travel insurance to protect their investment and avoid additional expenses associated with delayed or canceled flights. Travel insurance protects policyholders from expenses incurred from travel delays, mis-connections, health and medical expenses while traveling and etc. For more information about travel insurance, please click here.